Adjudicator’s Office business plan September 2021 to March 2024 The Adjudicator’s foreword The Adjudicator, Helen Megarry The Adjudicator’s Office is a public body that investigates complaints against Her Majesty’s Revenue and Customs (HMRC) and the Valuation Office Agency (VOA). We also provide a review of complaints brought to us under the Home Office’s Windrush Compensation Scheme. My office is funded by our stakeholders, but our independence is reflected in the service level agreements we have with each stakeholder organisation. My fundamental aim is to ensure fair outcomes for the people who use our service. To do that we are, and must always remain, independent. However, this does not prevent us…