open share links close share links “There are times when there is a major disruption that suddenly implies what worked so far is not going to work anymore and you need a new playbook.” MIT Sloan professorRetsef Levi’s insight during an Executive Education webinar was directed at the COVID-19 pandemic, but the operations management expert added that this disruption could be anything from an epidemic to a technology or regulatory change. And 2021 brought a lot of disruption — whether it was shaking up the “normal” 9-5 office schedule, introducing new forms of digital currency into the market, or reprioritizing company values. Here are 20 other quotes and comments that captured the…